McKays Family Butchers Return and Refund Policy
At McKays Family Butchers, we take pride in the quality of every product we deliver. Please read this policy carefully so you know what to do if something is not right with your order.
Fresh Meat & Perishable Products
Beef, Poultry, Lamb, Pork, Pre-made Meals, Specialty Game Pies, Arancini, Cheeses & Milk, Eggs
Please Note
Because our products are perishable, you must make all claims within 24 hours of delivery. We will not accept claims made after this period.
Do you accept returns on fresh meat and perishable products?
We accept claims for defective products only. This includes:
- Wrong item received
- Damaged product upon delivery
- Product quality not up to standard
We do not accept returns for a change of mind.
What Evidence Do I Need to Provide?
To process your claim, we will require all of the following:
- Show your purchase receipt
- Photos of the product
- Photos of the packaging
- A description of the issue
What Will I Receive if My Claim Is Approved?
Where appropriate, and at our discretion, we may offer one of the following:
- Full refund to your original payment method
- Store credit
- Replacement product
What Is Not Eligible for a Refund or Replacement?
- Missed deliveries: If no one is home, we return your order to our store. You must collect it within 24 hours. No redeliveries or refunds are available.
- Change of mind
- Incorrect delivery address entered at checkout
- Product not refrigerated immediately after delivery
Non-Perishable Products
Jerky, Seasoning Collection, Rice Products, Cooking Fats & Bone Broth, Flying Goose Brand, Beer
Do You Accept Returns?
We do not accept returns on non-perishable products. All sales are final.
General
Do You Accept Exchanges?
We do not offer exchanges on any products.
How Long Does a Refund Take?
Once your claim is approved, we will process your refund within 3 to 5 business days to your original payment method. Please note your bank may take additional time to post the funds to your account.
McKays’ Commitment to Product Quality
As the proud winner of the 2025 and 2026 Quality Business Award for Knox’s Best Retail Butcher, your satisfaction is most important to us. We ethically source all our meats from leading Australian producers and prepare them fresh in store. If you have any concerns about your order, please reach out. We are here to help.
Need to Make a Claim?
Contact us within 24 hours of delivery with your order details, photos of the product and packaging, and a description of the issue. As your local butcher in Rowville, we are always here to help.